Customer Service

Client of Express Employment Professionals is currently hiring for an individual to provide world class customer service while helping maintain business wellness 

M-F 8am-5pm

$15.50 

Job location: Magnolia Tx.

Duties and Responsibilities:

        Answer incoming calls and respond to customer’s emails and voicemails

• Take phone payments and setting up customer accounts in Quickbooks and RouteOptix
• Provide service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Route calls to appropriate resources
• Work in Excel folder to schedule the delivery of containers and removing/adding addresses to the collection reports
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Stuff envelopes and assist with auto pay each quarter
• Check collection reports
• Other duties as assigned, such as printing collection reports, delivery sheets, and print requests if someone is out

Qualifications: 

• Computer skills: Proficient in Microsoft Office applications
• Great communication skills
• Great Phone Etiquette
• Ability to keep up with a fast paced work environment/be able to multitask
• Ability to keep a positive attitude 

Skills or abilities Required

• Bilingual is a plus 
• Analytical and problem solving skills
• Must be able to build Camaraderie/Trust
• Growth Mindset
• Compelling communication
• Leadership/Executive presence 

Send Resume:

Complete online application 

Call our office for more information at