Software Specialist

Software Specialist 

Pay: 20.00/hr to 25.00/hr (Depending on Experience)
Schedule: Monday - Friday 7:00AM to 4:00PM 

Location: Jersey Village, Texas 

Job Overview: 

We are seeking a dedicated Software Specialist to join our team and become an expert in a suite of software platforms. This role involves mastering the functionalities of each platform, providing technical support, training staff, and ensuring seamless integration and optimization across the company. 

Software Functionalities 

• Surveillance Management System: Develop expertise in the centralized management of surveillance systems, including troubleshooting connectivity, video quality, and storage issues. Regularly update the system, perform diagnostics, and adjust configurations to ensure optimal performance.
• Cloud-Based Network Management: Become proficient in managing network devices remotely, utilizing features like bulk configuration, real-time monitoring, and reporting to streamline network operations.
• AI Driven Surveillance Monitoring: Develop expertise in an AI-powered system for automating camera health checks, such as alignment, obstruction detection, and focus issues. Generate automated alerts and reports to address maintenance needs proactively. AI-Driven monitoring experience for critical central station efficiencies.

Documentation Reporting 

• Maintaining detailed records of software configurations, resolutions and updates 
• Prepare regular reports on software usage, performance metrics, and area's for improvement 

Training and Knowledge Sharing 

• Develop and deliver training sessions on the effective use of each software
• Create user manuals, FAQs, and other documentation to support staff in utilizing software

Software Support Troubleshooting 

• Provide technical assistance for all listed software platforms, resolving issues promptly to minimize downtime.
• Collaborate with other departments to ensure software configurations align with organizational needs

Software Implementation Optimization 

• Lead the integration of new software features, ensuring compatibility and minimal
• Analyze software performance and recommend improvements to enhance efficiency and user satisfaction.

If you are interested and would like to apply, please send your resume to

We look forward to hearing from you!