IT Technician

Position Summary

We are seeking a reliable and detail-oriented IT Technician to provide technical support and maintain the company’s computer systems, hardware, software, and network infrastructure.
The ideal candidate will troubleshoot technical issues, assist employees with IT-related concerns, and help ensure smooth daily operations of all technology systems.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, printers, and networking systems
• Provide technical support to employees for hardware, software, email, and network issues
• Troubleshoot and resolve system, internet, and connectivity problems in a timely manner
• Set up and manage user accounts, passwords, and access permissions
• Monitor and maintain company servers, security systems, and backups
• Perform routine system updates, maintenance, and virus protection
• Assist with installation and maintenance of phone systems, cameras, and office technology equipment
• Maintain IT inventory and documentation of systems and equipment
• Coordinate with external vendors or service providers when necessary
• Ensure data security and compliance with company IT policies

Qualifications

• Associate’s degree or certification in Information Technology, Computer Science, or related field preferred
• Previous experience in IT support or help desk environment preferred
• Knowledge of Windows operating systems, Microsoft Office, networking, and basic cybersecurity practices
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work independently and manage multiple tasks

Preferred Skills

• Experience with network setup and maintenance
• Familiarity with cloud services, remote desktop support, and backup systems
• Understanding of cybersecurity and data protection procedures
• Experience with printers, scanners, and surveillance systems
• Experience with Razor software and related business management systems preferred

Work Environment

• Full-time position
• May require occasional after-hours or weekend support
• Ability to lift and move computer equipment when needed

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